Technical High School

2014 - 2017

Şişli Anadolu Teknik, IST

Mostly experience with basic tools such as C++, Adobe, Excel, Photoshop

Associate's degree & Computer Programming

2017 - 2019

Bilgi University, IST

C#, PHP, SQL and Android Studio lessons

Apprentice

2015 - 2015

Canpolat Bilişim Sistemleri, IST

• Learned to set up, manage, and optimize wireless network infrastructures.
• Installed and configured routers and access points to ensure seamless connectivity and efficient network performance.
• Provided technical support to promptly and effectively resolve network-related issues.

Intern

2017 - 2017

Atasay - HUQQA, Q Food & Beverage, IST

• Advanced Excel Expertise: Developed and automated complex spreadsheets for data analysis, forecasting, and visualization. Utilized advanced Excel functions, pivot tables, and macros to enhance reporting efficiency.
• IT-Driven Financial Reporting: Designed and implemented IT solutions to streamline financial reporting processes. Integrated data from multiple systems into centralized dashboards for real-time insights and decision-making.
• Accounting System Support: Provided technical support for accounting software, ensuring seamless integration with IT infrastructure. Conducted troubleshooting and resolved system issues to maintain accurate financial records.
• Data-Driven Insights: Leveraged IT tools to collect, organize, and analyze financial data, providing actionable insights to optimize budgeting, forecasting, and resource allocation.
• Collaborative Solutions: Worked with cross-functional teams to align IT systems with accounting and reporting requirements, improving overall efficiency and compliance.

Intern

2019 - 2019

Istanbul Courthouse, IST

• Data Center Operations: Managed and monitored servers, storage devices, and infrastructure within a data center environment. Ensured uptime and efficiency while implementing best practices for security and maintenance.
• Network Administration: Set up, configured, and maintained local area networks (LANs) and wireless networks. Provided troubleshooting and optimization to ensure reliable connectivity.
• Computer Hardware Management: Diagnosed and repaired hardware issues, performed upgrades, and ensured optimal performance of desktops, laptops, and peripheral devices.
• Excel Proficiency: Gained expertise in creating and managing complex spreadsheets, including data analysis, reporting, and automation using advanced Excel functions and macros.

Hosting Expert

2022 - Present

Teleperformance, Flatofis, IST

• Actively Web-based Blackbox Testing experience, especially with .har files and Network Console.
• Using CI/CD and ITSM tools like ServiceNow to keep the track of the changes/issues/bugs.
• Daily go-to Agile tools like Jira, MS Teams and Slack to stay in touch and sustain the team collaboration.
• Advanced Experience on VPS/Shared Hosting setup with using terminal and panels.
• Watching Splunk to usually track the mail route, where it fails, which port causing issue and most importantly what is the status.


• Understanding and solving issues with the DNS, and common protocols like HTTP, SSH, FTP and SMTP.
• Solving the common Encryption and SSL problems with generating CSR for Rekey, applying Force HTTPS with php.ini and .htaccess with port filtering, and converting CRT to PFX format.
• Setup WAF and set rules like URL and input data validation, parameter injection, rate limiting, SQL and Command filters to prevent any attack/unwanted situation.
• Limiting login attempts, implementing recaptcha, GeoIP filtering and IP/User Blacklist to prevent Brute Force Attacks.


• Streamlined live chat support processes by documenting common technical issues, enabling efficient problem resolution and reducing customer response time by 66%.
• Provided technical assistance to customers, enhancing skills in analyzing system logs and identifying root causes of application and server issues.
• Proposed and implemented automation scripts to address frequently encountered customer support scenarios, improving support workflow efficiency.